Most helpful review
Junior Reviewer

Starcraft disappoint!!!!!!!

StarCraft RV - Starcraft disappoint!!!!!!!
StarCraft RV - Starcraft disappoint!!!!!!!
StarCraft RV - Starcraft disappoint!!!!!!!
StarCraft RV - Starcraft disappoint!!!!!!!
StarCraft RV - Starcraft disappoint!!!!!!!
StarCraft RV - Starcraft disappoint!!!!!!!
Update by user Apr 15, 2019

Update April 15, 2019. Still dont have our camper back.

It's been in the shop since January. Camping World repaired it and did a terrible job.

We were supposed to pick it up in the middle of March after they said they completed all the repair orders. We went over the...

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4 comments
#1634071

The link below is all the photos of issues we are having with this camper..... Still waiting on Starcraft.

It's been in the shop for 3 days now. https://photos.app.goo.gl/fBfWJfZESGY3mCK38

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ID
#1426775 Review #1426775 is a subjective opinion of poster.
Location
Gainesville, Florida
Product
2016 Starcraft Rv Autumn Ridge 339Bhts Rv
Reason of review
Damaged or defective
Preferred solution
I want Starcraft to take back this unit and pay off my remaining balance on my loan!

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Verified Reviewer
New Reviewer

Condescending service advisor worst service!

called to get info on why after two new hot water heater installs we still get no hit water. Katy from Jayco in Indiana is ride and it is too much clearly for her to get up from her chair where her *** is glued to go ask a service tech for the info. She kept asking me...
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ID
#3781748 Review #3781748 is a subjective opinion of poster.
Loss
$1500

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Verified Reviewer
New Reviewer

There is NO customer service. There website is designed to make your contact attempt fail.

There is NO customer service. Their website is designed to make your contact attempt fail. All I wanted to do was order parts. Then they ask for this mysterious 'verification code', which there is no blank to fill in. So perhaps one must belong to their "exclusive club" to qualify? Enough said

User's recommendation: STAY AWAY FROM STARCRAFT RVs.

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ID
#3516945 Review #3516945 is a subjective opinion of poster.
Preferred solution
Parts for my Starcraft

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New Reviewer

Need parts for a 72 pop up camper

Needed the canvases and lift cables for a 72 pop-up pool behind the guy was non-helpful didnt even make an attempt to help me locate anything close to what I need
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ID
#3273758 Review #3273758 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Apology

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New Reviewer

Poor Quality RV Design

StarCraft RV - Poor Quality RV Design
StarCraft RV - Poor Quality RV Design
StarCraft RV - Poor Quality RV Design
StarCraft RV - Poor Quality RV Design
StarCraft RV - Poor Quality RV Design
I purchased a 2017 Starcraft Satellite 18DS at the end of 2017. We have used it maybe four or five times since we bought it. On our first trip out, the front stabilizers bent. We also found that there were problems with the wiring, but the dealer fixed that. In the...
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1 comment
#2187897

It has happened to our 2019 Starcraft as well. Last year the floor rotted under the shower area.

Had it repaired -$1,000.

We got it out yesterday to get it ready for use and the floor is now soft at entry door. What next?

ID
#3052468 Review #3052468 is a subjective opinion of poster.
Location
Milton, Florida
Loss
$13
Preferred solution
Let the company propose a solution
New Reviewer

Warranty

Purchased a new TT and during dealer inspection the Dometic refrigerator does not work. Dealer is trying to get warranty approval but the refrigerator manufacturer is not responding.

User's recommendation: Who knows, these things happen.

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ID
#2688260 Review #2688260 is a subjective opinion of poster.
Location
Topeka, Indiana
Preferred solution
Replace refrigerator so we can take delivery of the camper.
New Reviewer

False advertising

Update by user Aug 22, 2021

To date, I have never been contacted by this vendor nor have I ever received a refund. I would advise anyone of contemplating doing business with this company to purchase elsewhere.

Update by user Jun 28, 2021

I have been totally ignored by this company. No response whatsoever. They have lost a customer for life.

Original review posted by user May 29, 2021
We purchased what they said was a Flower Pot Stained Glass Agave on April 21. It took a month to arrive, and it is just a cheap piece of colored glass. I can't reach them for a refund.

User's recommendation: DO NOT BUY ANYTHIING FROM THEM.

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ID
#2577225 Review #2577225 is a subjective opinion of poster.
Cons
  • No customer service
Loss
$19
Preferred solution
Full refund

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New Reviewer

Very bad customer service

I order a dress from this company, which i received and is too small. And they have refused to exchange. I have sent many emails, and i have being told this is my error as i ordered wrong size. Infact i contacted them before i ordered and they themselves recommended the size.

User's recommendation: Dont buy from this company.

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ID
#2513469 Review #2513469 is a subjective opinion of poster.
Loss
$3666
Preferred solution
Full refund
New Reviewer

Goods not received

Its 2 months since I ordered from this company via Instagram. They have not sent the goods and PayPal claim they have proof of delivery so closed the case I had against them. Still no goods. Have asked PayPal if I can see the proof of delivery. Nothing! Bloody sham hong Kong company conning people out of money and not sending the goods. Really angry Angry

User's recommendation: Avoid like the plague.

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ID
#2443701 Review #2443701 is a subjective opinion of poster.
Loss
$28
Preferred solution
Full refund
New Reviewer

Warranty

Hot water doesn't work . Heater not working. Microwave went out.
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ID
#2356041 Review #2356041 is a subjective opinion of poster.
Loss
$18000
Preferred solution
Deliver product or service ordered
New Reviewer

Non existant customer service

First, as soon as you drive off the lot and they have your money you no longer exist unless you want to pay for something. Had to take our BRAND NEW 2020 unit in for numerous fixes after our two trial runs. On our big trip to Big Bend for 6 weeks the propane regulator...
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1 comment
#2083516

I believe the regulator was eventually recalled

ID
#2324943 Review #2324943 is a subjective opinion of poster.
Location
Middlebury, Indiana
Pros
  • Good for just two people
Cons
  • Twisted the bumper when i tried to carry a generator on it
  • Range hood light failed
  • Screws falling out propane regulator stopped working
Loss
$43
Preferred solution
Full refund
New Reviewer

Failed components within first year of ownership

Within first 6 months Black water tank sensor indicated full with tank empty. By 1 year mark grey tank indication going bad. 2cd year, radio/cd/dvd player ate a dvd and still can't get out. Now over last weekend while running AC unit was smelling burnt electrical smell and found main fuse in Bkr panel tooo hot to touch and cooling fan has failed. Not even 3 yrs old yet and maybe a total of 1yr occupied usage. AR-ONE MAXX

User's recommendation: Don't buy not all that Starcraft says it is!!

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ID
#2009844 Review #2009844 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Floor sinking in middle of 2017 starcraft launch

Had camper for 3 years now, we started noticing that the floor dead center in the middle of the camper was sinking in,we have a 4 foot long by 3 foot wide low spot in the floor, was told by 3 different mechanics that its a design flaw so now I can't get anyone to give me a decent trade in value until I get it fixed stay away from starcraft products
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ID
#2003394 Review #2003394 is a subjective opinion of poster.
Location
Jenks, Oklahoma

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Verified Reviewer
New Reviewer

Poor workmanship

Just over a year the gutters leaked and caused the walls to de-laminate. They were not securely attached and bowed out. Several items inside the camper have come loose. They just used screws into the inner wall sheet ( which is about 3/16nths thick). Air conditioning unit is not big enough to cool the camper. They did not install an air conditioning vent in the bathroom. I love the layout and design of this camper. It looks really sharp and has a closet on the tongue V. The outside closet has an air conditioning duct, but not the bathroom?

User's recommendation: Let the buyer beware.

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ID
#1989892 Review #1989892 is a subjective opinion of poster.
Pros
  • Design and appearance front outside closet
Cons
  • Quality and workmanship
Preferred solution
Let the company propose a solution

I can't believe that there isn't any government agency involved with this. There is for vehicles

I will never by another RV from either starcraft or Jayo .

User's recommendation: Buy a steamline.

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ID
#1923827 Review #1923827 is a subjective opinion of poster.
Location
Gretna, Nebraska

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Verified Reviewer
New Reviewer

Do not purchase!

Two years old. Mini comet. Staples together. Horrible unit no craftsmanship whatsoever. Cupboards already falling apart, failing hinges and slider. No resources through manual or dealer. I hate this purchase and regret more than anything I've ever owned. It's all falling apart. The water faucet is made of plastic it isn't even metal. Unbelievable. I'm so angry. I've taken great care of it. It still smells new, but I wish you could see photos of all the places it's actually falling apart. I asked the dealer about several things they acted like it was ok, so I guess you StarCraft it is ok if you can see daylight through the walls and staples are separating everywhere in the structure. I'm really surprised that it didn't fall apart on the freeway. Please do not buy from this company or any of the other junk they make.
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ID
#1731617 Review #1731617 is a subjective opinion of poster.
Cons
  • Poor craftsmanship
  • Support
  • Very poor quality
Reason of review
Bad quality
Loss
$10

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