StarCraft RV - Non existant customer service
First, as soon as you drive off the lot and they have your money you no longer exist unless you want to pay for something.
Had to take our BRAND NEW 2020 unit in for numerous fixes after our two trial runs. On our big trip to Big Bend for 6 weeks the propane regulator stopped working in the third week.
After finding out that the outrageously expensive extended warrantee had a $200 deductible (was NEVER told that by the dealer) I talked with their tech service and he ran me through some checks. He agreed the regulator was bad. The nearest RV repairman was 100 miles away. So I ordered the part on Amazon to be delivered to the campground and replaced it myself.
It was $43 versus several hundred if I had a mobile service guy come down or take it to them.
Indiana RV Connections in Middlebury completely blew me off because I fixed it and gave me the 1-800 number for Starcraft. Starcraft told me because I did not have a certified repairman do it I had to take it back to the dealer.
User's recommendation: STAY AWAY FROM ANYTHING BUILD BY A THOR COMPANY.
Monetary Loss: $43.
Preferred solution: Full refund.
StarCraft RV Pros: Good for just two people.
StarCraft RV Cons: Screws falling out propane regulator stopped working, Frig door loose, Range hood light failed, Back bumper metal not thick enough, Twisted the bumper when i tried to carry a generator on it, Getting ripped off when i bought the exteded warrantee.
Location: 503 North Main Street, Middlebury, IN 46540
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I believe the regulator was eventually recalled